Frequently Asked Questions

How long will my repairs take?

This all depends on the type and size of the repair but in all cases you will be given an estimated completion time from our engineer when a full damage estimate has been conducted.

The provided completion date may be liable to change depending upon the availability of the required parts for your vehicle.

Can work be carried out which is unrelated to my insurance claim?

Yes, these repairs can be carried out alongside the insurance claim and likewise if an insurance excess applies, payment must be made before the vehicle can be released.

Will I get a courtesy car?

If you had a non-fault accident you may be entitled to a replacement like-for-like vehicle.

When this is not the case we can supply a courtesy car free for the duration of the repair providing your policy allows this.

Who can drive the courtesy car?

In the majority of cases the insurance for the courtesy car is covered by your own policy. This means that if you are the single policy holder with no additional authorised drivers, you will be the only person authorised to drive the courtesy car.

Do I have to refuel my courtesy car?

Yes, you will be expected to leave the vehicle back with the same level of fuel in it as was in the car when you first got it. Failure to do so will result in charges being issued accordingly.

What happens if I have an accident in the courtesy car?

In the unfortunate event of having an accident, the same terms and conditions in most cases apply to your own insurance policy, including any excess payable. Please contact us immediately .

What do you do with paint and materials?

We take our environmental responsibilities very seriously and ensure that all excess paints and related materials are disposed of in a way which is coherent with the latest legislation.

GET IN TOUCH

Do you have a question which is not answered here?

Give us a call or drop us an email. We are happy to help!

Call Us

028 256 84326

E-Mail

bodyshop@jmar.co.uk